Frequently Asked Questions

You can place an order through our website by browsing our store, adding items to your cart, and proceeding to checkout. You can also call our customer service team for assistance.

Delivery is free for orders above £60. For orders below £60, we charge a nominal delivery fee of £5 within London. Delivery charges may vary for other areas.

We deliver fresh fish within 24 hours of catch. Orders placed before 2 PM are typically delivered the same day. Orders placed after 2 PM are delivered the next morning.

We currently deliver across London and surrounding areas. We're expanding our delivery network and will update our coverage area soon. Check our delivery zones during checkout.

All our fish is caught the same day and delivered within 24 hours. We maintain strict cold chain logistics and quality checks at every stage from ocean to your doorstep.

Yes, we work only with certified sustainable fishermen who follow responsible fishing practices. We have MSC (Marine Stewardship Council) certification for our sustainable fishing practices.

We primarily focus on fresh fish, but we also offer a selection of high-quality frozen seafood products that maintain the same quality standards as our fresh offerings.

Fresh fish should be refrigerated immediately and consumed within 2-3 days. Frozen products should be stored in the freezer and thawed in the refrigerator before use.

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and cash on delivery for orders above £30. All online payments are secure and encrypted.

If you're not satisfied with the quality of our products, we offer a 100% satisfaction guarantee. Contact our customer service within 2 hours of delivery for immediate replacement or refund.

Orders can be cancelled free of charge up to 1 hour after placement. For cancellations after this time, please contact our customer service team directly.

Yes, we offer special pricing for bulk orders above 5kg. Contact our sales team for custom pricing and corporate discounts.